IT Service Desk Specialist (f/m/d)

[job-description]

Are you an IT service desk specialist looking for a new challenge and a strong team? Do you want to work in a company where flat hierarchies and work-life balance are really lived? Then we could be a match!

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[job-video]

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[job-requirements]

• As part of our IT support team, you are the first point of contact for our colleagues and customers for the operation of our IT landscape.

• You will be responsible for communication via the ticket system, email and chat, as well as on the phone.

• Your tasks will also include preparing workstations and onboarding new colleagues:

  • Accepting enquiries via the various communication channels

  • Classifying, answering and resolving enquiries in German and English

  • Troubleshooting and documentation

  • Set up workstations and access points for new employees and provide training on handover

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[job-requirements-personal]

• You have completed IT training (apprenticeship, technical college, HTL) or have some professional experience in IT support

• You have a very good command of German and English

• You have experience with SQL

• Ideally, you also have experience in one or more of the following areas

  • Windows 11, Windows Server and/or Linux

  • Administration of MS365

  • Basic knowledge of web server technologies (Apache, nginx, IIS, Tomcat, Wildfly)

  • Basic understanding of network topics (such as LAN, DNS or mail), Active Directory, VPN or cloud services

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[job-salary-info]

Our employees are our greatest value. That is why individual, market-compliant salary models are very important to us.
We are legally obliged to advertise the KV basis for this position of € 35,000/year. We are, of course, prepared to overpay based on your individual qualifications and experience.

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